Hello,

We are sorry to tell you that the item you ordered:

Glossy Thick-Heeled Oxford Shoes/Color=BLACK, Size=245mm

For order [20170328-0000038] is sold-out.

This is very unfortunate but it may happen sometimes because we run a pre-order system.

We sincerely hope for your understanding.

Unfortunately, exchange is not available at this time due to system update, if you wish to exchange it with other items, we can cancel the entire order so you can place a new one. However, if you prefer to just cancel the sold-out item, we will ship the remaining items and a refund will be process to your account.

Kindly get back to us at your earliest convenience so we can start the shipment and we can get it to you fast.

Thank you for shopping with us, have a nice day!
Marvin

[ Original Message ]

Hi,

I have finalised my payment at 20170328, order number 0000038. I have revived other three items it still waiting for my shoes to come, it's been for than 10 days , just wondering when will that be shipped out? Or if it's out of stock I would like to exchange the item !

Thank you ,

Lilin Wen