Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.
- Shipping Method: Fastbox
- International Shipping: Worldwide
- Item Preparation Time (for in-stock items): Around 7-10 business days after payment
- Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch
* The delivery time provided is an average estimate excluding preparation time and customs clearance.
* Delivery time may vary depending on the shipment and customs clearance situation.
Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the products type. In addition, one day delivery is not available.
- Shipment: We will send your purchase after your payment for the order is confirmed. If you want to exchange or cancel the products you ordered before shipment, you must contact our CS representative.
- Shipping Cost : Shipping fee will vary for all other countries depending on package weight and destination.
Please check our detail Shipping Notice post via https://en.attrangs.com/article/notice/1/312683/.
Track Orders
Once your order is shipped out, you will receive an email regarding tracking information.
You can also find information on your shipment at My Account > My Orders.
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.
- ATTRANGS and the delivery company have the authority to deliver the goods to the specified location even in the absence of the recipient.
Since ATTRANGS ship the goods at the customer's request, ATTRANGS is not responsible for any loss or damage that may result.
For Product Returns due to Reasons Caused by the Customer
Product returns due to reasons caused by the customer such as incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during the return process such as return shipping, Customs fee, etc. This will be done by either deduction from refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after all fees and expenses are subtracted. Price will vary depending on return shipping method.
For non EMS regular service regions, refund will be issued in accordance with the EMS Premium Service.
(2) Re-delivery requests
Re-delivery requests are NOT accepted.
1. Review Points
Review Points will be issued as following the rank of your membership only.
Returned items/sold-out items are not applicable to receive points.
Not just product review but claim reviews about received items will be moved to 'Product Q&A' section.
Picture that exposes the label tag will not receive points and will be deleted without notice.
Product/s bought below $8 and review/s wrote 7 days after delivery will not receive points.
Off season products and discount products are not applicable to receive points.
2. Terms of ineffective Review Points
Pending Review Points issued from a purchase will be automatically cancelled on cancelling or returning the order.
You cannot claim your Review Points once your membership has been withdrawn.
The remaining Review Points shall be expired if the accumulation of credits ceases for a period of 3 years after the prior process.
3. Reviews
If you write a review for each product you purchase, we will credit you in Reward Points.
* 0.5 Points : Text review only per 1 item
* 2 Points : Text and Photo review per 1 item
* To confirm your identity, register and sign in before writing your review.
* 1 Point can be used as $1.
* Points will be issued once your review is verified by staff.
* To earn your reward credits, you have to join a membership.
* If the attached photo doesnt show you are putting on the product or using it, the review points will be issued as Text review.
* Review post is available to write within 7 days after order updated as 'delivered', and review point is also available to issue in this period only.
4. Membership Level
ATTRANGS offers 5 different levels of membership benefits. You can enjoy exclusive benefits and earn reward points with your purchases at each level.
* FAMILY - Order amount under 200 USD - 1% Reward Points issued automatically
* SILVER - Order amount from 200 under 1000 USD - 1% Reward Points issued automatically & 2% discount for the order
1 of 10% discount coupon will be issued to account.
* GOLD - Order amount from 1000 under 2000 USD - 2% Reward Points issued automatically & 3% discount for the order
1 Free shipping coupon & 1 of 10% discount coupon will be issued to account.
* VIP - Order amount from 2000 under 5000 USD - 2% Reward Points issued automatically & 4% discount for the order
2 Free shipping coupon & 2 of 10% discount coupon will be issued to account.
* VVIP - Order amount over 5000 USD - 3% Reward Points issued automatically & 5% discount for the order
3 Free shipping coupon & 3 of 10% discount coupon will be issued to account.
※ Entire members will get Birthday 20% discount coupon
1) Membership is assigned by the accumulation of order amount made in recent 1 year.
2) If your order paid with full Reward Points, that amount is not applied to the accumulation of order amount
3) 10% discount coupon is available to use in issued month. If it is not used, it will be expired.
4) Birthday Coupon will be automatically issued in a day before of the registered birthday of customer's account, and only available to issue once per year.
5) Coupon cannot be used together (only 1 coupon per order is available to use).
6) Discounted item is not available to use coupon.
5. Restrictions
- You can earn Reward Points by purchasing goods or by participating in various online events.
- You can use your Reward Points for store purchases.
- Reward points are not awarded for cancelled or incomplete orders.
- You can view and manage your Reward Points through your Member Account Info.
- Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.
- Reward Points cannot be redeemed for cash nor transferred to a third party.
- Reward point policies are subject to change. All changes will be notified to members 30 days in advance.
- For deactivated members who don't log in their account within 1 year, earned reward points will be expired on the last day of every month.
6. E-money
※ About E-money
- [E-money] is online money refunded as store credit for cancelled orders.
- You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.
- Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors.
※ Difference between Reward Points and E-money
- Reward Points : The beneficial mileage earned by item purchase or participation of event/promotion
- E-money : Online money equivalent to cash.
※ E-money Guide
- You can use E-money to items. $1 of E-money has the same value as $1 in cash.
- Only members are eligible for E-money. You can check your E-money history in My Page after signing in.
- E-money can be used along with reward points or discount coupons in your account.
- There are no limits to using E-money as a payment method.
- There is no expiry date for refunded E-money.
※ E-money for closed accounts
- You can close your account in My Page.
- Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.
- You can check the remaining balance of Reward Points and E-money before closing your account. Please contact our Customer Service if you have any E-money left in your account.
- If you close your account without prior notice, your remaining E-money balance will automatically expire.