Hello,
We sincerely apologize for the inconvenience this has caused you. :(
It looks like you have received a defective item from order 20211118-0000132. For us to check with our shipping staff regarding this issue, please provide the following:
item name
photos of the faulty item you have received (whole item photo and a photo that shows the item issue).
a photo of the packaging and the sticker barcode if possible.
Once the item is confirmed to be defective, we will guide you through the next process. We look forward to your response.
Regards,
Marvin
ATTRANGS
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