Current Page
  1. Home
  2. Forum
  3. Notice

Notice

This is the notice board.

Forum Details
Title RETURN POLICY
Posted by ATTRANGS CS (ip:)
  • Date 2014-11-19 12:01:53
  • Recommend Recommend
  • View 733
Rate 0points

Return Address:

(08382) Attrangs, B1, Cheongwoo Bldg., 237-14, Guro-dong, Guro-gu, Seoul, Korea


All requests for returns and exchanges must be made within 3 days of receiving the item (even for defective items).

Once confirmed items must be returned immediately and arrive within 7 working days.

Please note that the deadlines are based on KST (Korean Standard Time).


Attrangs must be contacted via the Q and A Board before making any returns or exchanges.  Product availability must be checked first for exchanges.

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a

written explanation to the Q and A Board. If any items are missing from your package, contact our customer service the day you receive your package.


Attrangs will only bear the shipping costs of defective or wrongly shipped items.  All other shipping costs will be the responsibility of the buyer.  

If non-defective items are sent to Attrangs along with defective items, the buyer will be responsible for all shipping costs.


Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

  • Any item where the tags have been removed, regardless of if they were defective before arrival.

  • Customized or handmade items.
  • Items that show traces of use, wash, or alterations.

  • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

  • All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer


Attrangs is not responsible for problems caused by carelessness of buyers.  Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Attrangs according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.


Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

 Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.


All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

 

**All phone inquiries will be recorded for buyer’s protection.  We will strive to provide the best answers to all your inquiries.

Attachment
Password Please enter password to remove or edit this post.
관리자게시 게시안함 Spam Not Spam List Delete Modify Reply
Edit Comment

Password :

Edit Cancel

/ byte

Password : Submit Cancel

Add Comment

Add a commentName :Password : View Reply

submit

/ byte

Please type without any spaces.(case sensitive)

Comments can be added by Administrator only.

customer center

  • en@attrangs.com
  • Customer service Operations hours : Weekdays AM 09:00 ~ PM 12:30 / PM 01:30 ~ PM 06:00 (GMT +9)
  • Closed on Weekends and Holidays
  • bank info

  • NH 100067 - 56 - 137144
  • KB 087901 - 04 - 183507
  • owner : kimsino
  • Company info

  • Company Romantic Women’s Apparel Attrangs / Corporate Name. SN Fashion Group. inc/ Owner Gu Gil-ri/ CPO Yoon Si-Young/ E-mail en@attrangs.com
    Business LIcense 215-87-38531/ E-Commerce Permit No 2015-Seoul Guro-1525/ COMPANY REGISTRATION NO. 110111-4304864/ Address 08382 Attrangs. 237-14. Guro-dong, Guro-gu, Seoul, Korea
    RETURN/EXCHANGE ADDRESS (to) 08382 Attrangs. B1, 237-14. Guro-dong, Guro-gu, Seoul, Korea
  • company
  • agreement
  • privacy policy
  • quide
  • 공정거래위원회
  • (주) 심플렉스 인터넷
  • 구매안전 서비스
  • Copyright 2010 Attrangs All right reserved / design by MOSEN